At Helping Jets, we are committed to providing high-quality services and ensuring customer satisfaction. However, due to the nature of certain services, our refund policies vary. Please read the following policies carefully.
Refund Eligibility
Website Development
We offer refunds for website development services under the following circumstances:
- Dissatisfaction with the Final Product: If you are unhappy with the delivered website and believe it does not meet the agreed-upon specifications, you may be eligible for a refund. We encourage you to communicate your concerns with us first, as we are committed to resolving any issues and ensuring your satisfaction.
- Failure to Deliver Services: In the rare event that we are unable to deliver the agreed-upon services within the agreed-upon timeframe due to unforeseen circumstances or other valid reasons, you may be eligible for a refund of any payments made.
Digital Marketing and SEO, Email Marketing
Due to the inherent nature of digital marketing, SEO, and email marketing services, we do not offer refunds for these services. The results of these services are influenced by many factors beyond our control, and as such, we cannot guarantee specific outcomes or offer refunds based on the performance of these campaigns.
Refund Request Process
To request a refund for website development services, please contact us via email at support@helpingjets.com or through our contact page within 14 days of the project completion date. In your refund request, provide a detailed explanation of the reason for your dissatisfaction or the failure to deliver services. We will review your request and respond promptly.
Evaluation and Resolution
Upon receiving your refund request, we will evaluate the circumstances and reasons provided. We may request additional information or clarification to better understand the issue. Our goal is to reach a fair resolution that satisfies both parties.
Payment Terms
Payment for services rendered by Helping Jets will be agreed upon in advance and specified in a separate agreement or invoice. The client agrees to make payments in a timely manner as outlined in the payment terms.
Refund Determination
Refund eligibility for website development services will be determined at our sole discretion, taking into account the nature of the issue and the efforts made to resolve it. If a refund is approved, we will initiate the refund process within a reasonable timeframe. Please note that the refund amount may be prorated based on the work completed and expenses incurred up until the refund request.
Non-Refundable Items
The following items are non-refundable:
- Domain registration or renewal fees
- Third-party service fees (e.g., hosting, SSL certificates) that have already been purchased on your behalf
- Any work or services completed and delivered before the refund request
Deposit Non-Refundability
Please note that if you decide to cancel the project and no longer want the website after the project has begun, the initial deposit will not be refunded. This is to cover the time and resources already invested in your project.
Disputed Charges
If you have concerns about a charge on your account or believe it was made in error, please contact us immediately. We will investigate the issue and work with you to resolve it in good faith. Chargebacks or disputes made without prior communication may be considered a breach of our terms and conditions.
Termination
Please note that this refund policy is subject to change at our discretion. We encourage you to review this policy periodically for any updates.
If you have any further questions or require assistance, please don’t hesitate to contact us at support@helpingjets.com. We are here to help!
